Terms and conditions
Our website is: https://kulwear.com.
Terms of service
Content of website Kulwear.com is owned by Vordor d.o.o., Šmartinska cesta 152, 1000 Ljubljana, Slovenija. With the use of Kulwear.com website users agree to published terms of service. Vordor d.o.o. and its users use the terms of service to manage the relations and obligations with purchase in website Kulwear.com. Terms of service are composed in accordance to slovenian law.
Vordor d.o.o. reserves the right to change terms of service of Kulwear.com at any time and without prior notice.
1. LIMITED LIABILITY
Vordor d.o.o. does not take any responsibility with the usage of website Kulwear.com and contents included in the website. Vordor d.o.o. reserves the right to change contents of the website without prior notice and does not take any responsibility of the changes.
Vordor d.o.o. does all possible to present the most accurate and current information but possible errors on website Kulwear.com regarding prices, delivery dates, product descriptions are possible and Vordor d.o.o. does not provide any compensation or take any other liability for such changes. Purchaser of the goods bought through website Kulwear.com has the right to return or reclamation (article 1.6). Product photographs are symbolic and might not represent the actual state of the product (colors, materials, etc.).
2. LIMITED USAGE RIGHTS
Visitors of website Kulwear.com can use contents of the website only in personal and non-commercial purposes. Contents are protected by copyrights. Any other misuse, copying, publishing or distribution of websites’ contens or its parts is not permitted without explicit permission from Vordor d.o.o.
3. USERS REGISTRATION
Users can log in to website Kulwear.com as registered users. All contents of website are accessible to anonymous users as well. Registered users provide their information in the process of registration. Each registered user gets its user name and password, which is secret. User is obliged to assure that he will treat user name and password as a secret and will not provide it to other people unless specifically authorized by the user. Each user holds responsibility for contents that are entered by the user on website Kulwear.com.
Data, that user provides through forms on all sites of Kulwear.com or by any other means (e-mail, telephone, etc.) are confidential and are treated accordingly to the current slovenian law. Personal information will be protected by Vordor d.o.o. and Vordor d.o.o. will prevent their misuse. Personal data will only be used for purposes, for which the users gave their consent.
The user also holds the responsibility to protect the privacy and protection of personal information so that the users user name and password are kept secret.
Vordor d.o.o. uses SSL technology to transfer all personal data. SSL technology makes sure that all information are encrypted. Information about credit cards that users enter in such case are transfered directly from users computer to authorization server of the bank.
5. PURCHASE PROCESS
Website Kulwear.com enables the purchase of products, which are presented on website Kulwear.com. These products can a buyer from European Union (EU) forward to another person from EU.
Orders, placed on Kulwear.com, count as submitted when the user receives an automated email notification. This email notification is not a confirmation of product being on stock or that it has been dispatched. Order will be confirmed after at most two working days (Saturdays, Sundays and holidays excluded) and the customer will be notified with email message.
In case that the product ordered is not on stock or that the order could not be processed due to other reasons the buyer will be notified by email.
Vordor d.o.o. will treat confirmed orders as non-cancellable. In case of mistake on the busers part, the buyer can cancel the order without any additional costs by the time of receiving an email message, which confirms the order.
Vordor d.o.o. can reject an order if it suspects that there was an abuse of website Kulwear.com. Placing an order counts as agreement with terms of service.
Purchase order is stored on Vordor d.o.o. website and a registered buyer can access it at any time through their account on the website.
6. CANCELLING AN ORDER, PRODUCT RETURNS AND RECLAMATIONS
Buyers have the right to notify Vordor d.o.o. in 14 days that they are cancelling the order on email address [email protected] Fourteen days deadline starts counting the next day of receiving the ordered goods.
Order must have a copy of original invoice enclosed. A buyer that decides to return the goods with a mail service they have to address it to:
- Vordor d.o.o.
- Šmartinska cesta 152
- 1000 Ljubljana
Costs of returning the goods are covered by buyer. Products that are customized by customers are not eligible for a return.
Vordor d.o.o. is responsible for clerical errors of goods purchased on Kulwear.com. A buyer should send the reclamation request to email address [email protected] An original invoice or a copy of it should be enclosed. Vordor d.o.o. will notify the customer about how the reclamation process will proceed in 5 working days after receiving a written intent.
In case of product color and size are not available in drop-down menu it means that the product in such a combination is not on stock.
Do you ship to my country?
We ship to countries listed HERE, where you can also find the specified delivery times for your country. If your country is not listed and you wish to make an order you can contact us on our email [email protected]
What methods do you use to ship internationally?
We use Post of Slovenia to ship internationally. Your order will be delivered by your local post and you will also receive a tracking number for your order. You can track your order HERE. You can choose EN on top of the page to change the tracking page language to English.
What is the shipping charge?
Our international shipping charge is €5. If you order is above €80 the shipping is free of charge. This does not include duties, taxes or customs fees.
Can I refund a product?
You can inform us your items 15 days after you receive your order by mail to our address: Vordor d.o.o., Šmartinska cesta 152, 1000 Ljubljana, Slovenia. We will refund your purchase within 15 days of receiving the returned items. Refunds usually take up to 8-10 working days to appear on your statement, depending on your card comapny’s policies. Refund does not include shipping costs.
Panties, boxers and briefs can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached. Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.
We currently do not have an exchange service. If you would like another product, color or size, please place a new order.
The goods that you wish to return must obligatorily be accompanied by a copy of the original invoice.
Goods with a copy of the invoice and the form must be sent within 14 days of the submission of the notification to the company.
Address for return by mail:
Šmartinska cesta 152
Upon return, the products must be unused, undamaged, unchanged in quantity and in their original packaging.
The costs of the return are paid by the customer. We do not accept packages with shipping payments upon collection for returned goods.
Vordor d.o.o. is responsible for material defects. In case of material defects, please notify us via email [email protected] and describe the defect more specifically nd provide the possibility for the seller to review the item.
Items with a defect need to be returned withing 15 days after sending a complaint to our address listed above
Definition of material defect:
1. an item does not have the characteristics, needed for its normal use or trade;
2. an item does not have characteristics, required for specific use, for which the customer has purchased, which was or should have been known to the seller;
3. an item does not have the characteristics and distinguishing points that were specifically or silently agreed upon or prescribed;
4. a seller delivered an item, which does not match the pattern or design, unless the pattern or design was shown exclusively with the purpose of notification.
In case of a defected product, we will refund the standard delivery shipping costs. We do not accept packages with shipping payments upon collection for returned goods.
All prices are listed in euros (EUR) and are country dependant. For buyers from countries in European Union, the prices already include sales tax (DDV). For buyers of countries which are outside European Union, sales tax is deducted but buyers are obliged to pay all costs which are connected to customs procedure including any customs duties according to the law of the country of import.
When placing an order, prices and discounts are valid at the moment of placing an order. Prices are valid until the new prices have been published on Kulwear.com. deadlines for special offers are listed on website Kulwear.com Prices are valid only for web store Kulwear.com and can differ from prices in our other online or retail stores.
8. PAYMENT METHODS ON WEBSITE KULWEAR.COM
For buyers in Slovenia there are three possible payment methods:
- cash on delivery
The buyer pays to the delivery personnel of chosen method of shipment.
- PayPal payment
Paypal is accepted for safe payments and is processed during the checkout.
- bank transfer
Make your payment directly into our bank account. Please
follow the instructions provided in the received email. Your order won’t be
shipped until the funds have been transferred to our account.
Account name: Vordor d.o.o.
Account number/IBAN: SI56 2900 0005 5602 682
Bank name: UNICREDIT BANKA SLOVENIJE D.D
9. PACKAGING AND DELIVERY
|POŠTA SLOVENIJE (Slovenian National Postal Service)|
Deliveries are made by Pošta Slovenije. A general price is set based on country of delivery. For buyers from European Union, a sales tax is included in the price. After the shipment leaves Slovenia it is handed over to the national postal service of the buyer’s country.
Price list for delivery from Pošta Slovenije to Slovenian customers.
|Country||Price of delivery EUR (with sales tax)|
|Other European countries||5|
|USA, Canada, Australia and New Zealand||6|
A notice for residents of countries that are not in European union: buyers are obliged to pay all costs that occur with import customs process including any customs duties according to the current law of the country of import.
Vordor d.o.o. does not take any responsibility for possible delays incurred by delivery service. Delivery charges can be changed at any time and Vordor d.o.o. can choose another delivery service if it proves to be more efficient.
10. DELIVERY DEADLINE
Items delivery deadline is between 3-12 work days.